Our customers come into our stores anticipating an evening of escape from the cares of the world. Your attitude and the way you approach your role is an important part of that experience.

You'll be able to recommend the right movie or video game to the right customer because you'll watch tons of movies and play tons of games. You'll also learn all about the fascinating world of wireless technology so you can match the right Rogers product and plan to the right customer.

Because you'll spend much of your time keeping our products flowing in and out of your store, you'll learn about cash handling, inventory control, merchandising, and other fundamentals of the retail business. However, your true role is to use your great personality to get to know your customers as people, and to help create an environment that's characterised by energy, laughter and fun. Interested in pursuing this opportunity? Apply in person at your neighbourhood Rogers Video store.

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Shift Leader

Your peers love working with you because you bring energy and passion to work with you every shift. You go out of your way to make new employees feel like they're part of the team. Your customer service skills are superb-to the extent that some regulars even make a point of coming into your store when they know you're on shift.

These qualities have earned you an invitation to join your store's leadership team, where your training and development will take you to new heights. You'll learn how to recognise and recruit great frontline people; how to coach and motivate a team; and how to drive sales and build customer loyalty in your store. In short, you'll begin developing the leadership skills that will help you succeed wherever your career may take you. Interested in pursuing this opportunity? Apply in person at your neighbourhood Rogers Video store.

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Integrated Customer Service Representative (Rogers cable-licensed areas only)

You've mastered the fundamentals in the video side of the business, and the next step in your development takes you through your store's Communication Centre, where you'll use your exceptional customer service skills to the benefit of Rogers Cable and Rogers Wireless customers.

Your training will be intense, and you'll be expected to master two different operating systems, and with it, just about everything there is to know about cable and wireless products and services. By the end, you'll be as comfortable selling a wireless handset and rate plan as helping a customer understand their cable bill or customise their cable package. Interested in pursuing this opportunity? Apply in person at your neighbourhood Rogers Video store.

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Assistant Store Manager

You're an excellent recruiter and coach, and you've proven your ability to get great results through your team, shift after shift. By now, you've also come to love the pace and the challenge of running a dynamic neighbourhood business that does hundreds of thousands of dollars in sales annually. You love offering entertainment and communication products that are highly valued by your customers. The next step in your development is to learn more about the business side of retail.

At this point, you'll learn how to develop and implement business plans; how to schedule and allocate your resources; how to train and communicate with your people; how to manage inventory; how to drive promotional results. In short, you'll be trained and groomed to lead your own store. Interested in pursuing this opportunity? Click here.

Integrated Assistant Store Manager (Rogers cable areas only)

Congratulations. Your technical mastery of video, cable and wireless product lines, coupled with your superb sales and customer service skills have earned you the right to take on what is arguably the most challenging store position at Rogers Video.

You are now training and coaching your own team of Integrated CSR's, and driving sales and service standards in all three lines of business. In short, you're in training to lead your own integrated store.

Accordingly, you'll learn how to develop and implement business plans; how to schedule and allocate your resources; how to train and communicate with your people; how to manage inventory; and how to drive sales and promotional results in a fast-faced environment where change is the only constant. Interested in pursuing this opportunity? Click here.

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Store Manager

Your ship has definitely come in. You've proven your worth as a leader, and your reward is the opportunity to run your own highly successful business. You select, train and motivate your own team of 15 or so of the best frontline CSR's and Leaders in your neighbourhood. Your store is immaculate. You meet or exceed every key business indicator. Your store crackles with energy and fun. As far as your customers are concerned, your store is the place to go in the neighbourhood for video entertainment and wireless (or cable) products and services. Do you have retail management experience? Interested in pursuing this opportunity? Click here.

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Area Manager

You were promoted to Area Manager, the ultimate leadership position at Rogers Video, because as a Store Manager, your store consistently outperformed every other store in your area. You also generously shared your innovations and insights with other Store Managers, and in so doing, made everyone better. In short, you were first among equals in your Store Manager peer group.

Congratulations. You are now accountable for the performance of 10 to 12 stores in an Area that serves tens of thousands of customers weekly, and generates annual revenues in the millions.

You understand that success in the Area Manager role depends on your ability to recruit and develop a team of strong Store Managers. As such you know the potential of every one of the 150 CSR's and leaders who work in your stores. You are constantly driving people development, along with sales, service and profitability in your Area. Do you have big box or multi-unit management experience? Interested in pursuing this opportunity? Click here.

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